Freight Claims & Damage Guide
Freight Claims Start With Good Documentation
Damage, shortage, and delivery issues need to be documented quickly and clearly. Amark helps customers understand claim-support steps, carrier documentation needs, and practical next steps when freight does not arrive as expected.
Inspect Freight Before Signing
When freight arrives, the receiving party should inspect the shipment before signing the delivery receipt whenever possible. Visible damage, shortage, torn packaging, crushed cartons, wet freight, broken pallets, or missing pieces should be noted clearly.
A clean delivery receipt can make a claim harder to support.
Document the Condition
Good documentation matters. Customers should keep:
- Delivery receipt
- Photos of damaged freight
- Photos of packaging
- Photos before unpacking, when possible
- Product photos
- Shipment details
- Invoice or cost documentation
- Communication with the carrier or logistics provider
Report Concealed Damage Quickly
Damage found after delivery should be reported as soon as possible. Customers should document when the issue was discovered, take photos, keep the packaging, and notify Amark or the carrier in writing.
Be Careful Before Refusing Freight
Refusing freight may make sense in some situations, but it can also create storage, redelivery, disposal, ownership, or inspection issues. Before refusing a damaged shipment, customers should contact Amark so the situation can be reviewed and the next step can be documented.
Keep Packaging and Damaged Product
Customers should retain damaged freight and packaging until the carrier has had an opportunity to review or inspect the material, or until Amark confirms the next step. Disposal before inspection may affect claim options.
How Amark Helps With Freight Claims
Amark can help customers:
- Review what happened
- Identify needed documentation
- Communicate with the carrier
- Request carrier backup
- Submit claim information
- Track claim status
- Review carrier responses
- Help customers understand next steps
Amark cannot guarantee claim approval, but strong documentation and timely communication can help protect the customer’s position.
Need Help With a Freight Claim?
Contact Amark as soon as possible and provide photos, delivery documents, shipment details, and a description of the issue.
