Meet the Amark Team
Real People Behind Every Shipment
Amark Logistics is built around responsive service, practical freight knowledge, and people who stay involved. Meet the team helping customers manage shipments, solve problems, and keep freight moving.
Freight is easier to manage when you know who is helping you. At Amark Logistics, customers work with a team that understands transportation details, carrier communication, shipment visibility, billing questions, and the pressure that comes with customer commitments. Our people are the reason Amark can provide responsive, hands-on freight support instead of a one-size-fits-all broker experience.
From sales and operations to accounting, claims, and customer support, the Amark team works together to help customers move freight with more confidence and less guesswork.
A Team That Knows the Freight Behind the Shipment
Amark’s service model depends on people who pay attention. Technology helps with rating, tracking, document access, and reporting, but freight still needs experienced people who can review details, communicate clearly, and respond when something changes.
Customers rely on Amark because our team works to understand their freight, their preferences, their recurring lanes, and the problems they are trying to avoid. That familiarity helps us provide more practical support before, during, and after the shipment moves
Richie Keane
Director of Operations
Richie has been with Amark for more than 16 years and brings over 20 years of LTL and truckload experience to his role as Director of Operations. He helps lead shipment execution, carrier communication, claims support, process improvement, and technology initiatives, with a focus on keeping Amark responsive, accountable, and involved from quote through delivery.
Marc Houlas
Director of Sales
Marc is a third-generation logistics professional with more than 15 years of transportation experience and over 10 years with Amark Logistics. As Director of Sales, he focuses on building lasting customer relationships and helping clients find dependable freight solutions, especially for truckload and expedited shipments.
Will Irvine
Senior Account Executive
Will has been with Amark for 7 years and has over a decade of transportation experience building relationships and delivering value to customers through end-to-end tailored freight solutions. As an account executive in Sales, he helps as a main point of contact for a number of current customers, helps prospect new business delivering a reliable service, and prepares competitive pricing quotes for clients and new business opportunities.
Frank Caswell
Shipment Coordinator
Frank joined Amark Logistics in 2022 and quickly established himself as a key part of the operations team. Despite coming in without a formal logistics background, he quickly learned the business and became a natural fit. As a Shipment Coordinator, Frank helps support shipment activity, carrier follow-up, customer communication, and the day-to-day details that keep freight moving.
Pam Awad
Accounting
Pam has been with Amark Logistics for more than 10 years and brings a strong background in both accounting and logistics. She helps support billing, invoice questions, customer account needs, and the financial details that keep freight activity organized. Pam’s experience and attention to detail make her a valuable part of Amark’s day-to-day support team.
Frisco Caswell
Operations Manager
Frisco has more than 20 years of transportation and logistics experience, including nearly 14 years with Amark Logistics. As Operations Manager, he brings hands-on experience across LTL, truckload, air, rail, international shipments, warehouse operations, and distribution management. Frisco is known for his reliability, problem-solving, and commitment to doing what he says he is going to do — for both customers and the Amark team.
Bill DiBuo
Shipment Coordinator
Bill has been with Amark Logistics over 13 years and brought prior logistics experience with him when he joined the team. As a Shipment Coordinator, he focuses primarily on LTL freight and has developed a strong understanding of the carriers, processes, and details involved in keeping shipments moving. His experience and long tenure with Amark make him a dependable resource for both the team and our customers.
Zach Reese
Shipment Coordinator
Zach has been a member of the Amark Logistics team since 2019. As a Shipment Coordinator, he focuses primarily on truckload shipments, helping coordinate carrier activity, monitor shipment progress, and support the day-to-day communication needed to keep freight moving. His experience and familiarity with truckload operations make him a dependable part of Amark’s operations team.
Team Departments
Sales
Our sales team works with customers to understand their freight needs, service expectations, shipment patterns, and cost-control priorities. The goal is not simply to quote freight, but to identify where Amark can provide lasting value.
Operations
Our operations team helps coordinate shipments, communicate with carriers, monitor freight movement, address exceptions, and keep customers informed from pickup through delivery.
Accounting and Freight Bill Support
Our accounting and freight bill support team helps organize invoice activity, review billing questions, support payment workflows, and provide better visibility into freight costs.
Claims and Exception Support
When freight is damaged, delayed, lost, or disputed, Amark helps customers understand documentation needs, carrier requirements, and next steps.
Customer Support
Our support team helps keep communication moving, whether a customer needs shipment updates, documents, tracking help, or assistance getting routed to the right person.
How the Team Works Together
Freight Support Works Best When the Team Communicates
Amark’s customers benefit from a team approach. Sales, operations, accounting, claims, and support all play a role in helping freight move smoothly and helping customers understand what is happening when issues arise.
That internal communication matters. A shipment issue may involve carrier communication, customer expectations, billing review, delivery documentation, or claim support. Amark’s team works to connect those pieces so customers are not left managing the problem alone.
The Amark Difference Is Personal Accountability
Personal Service Still Matters in Freight
Freight technology has improved, but customers still need people who answer, follow up, and care about the outcome.
Amark’s team is built around accountability. We know that freight problems can affect production schedules, customer commitments, project timelines, and internal operations. That is why we work to stay engaged, communicate clearly, and help customers move from problem to next step.
Ready to Work With a Freight Team That Stays Involved?
Talk with Amark about your freight needs and see how responsive people, practical guidance, and proactive follow-through can make transportation easier to manage.
